ORLN'K Return & Refund Policy

Your satisfaction with our Starlink Mini accessories is our top priority. If you are not completely satisfied with your purchase, we are here to help.

 

1. 7-Day Hassle-Free Return Window

We offer a 7-day, no-questions-asked return policy starting from the date you receive your order.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

 

2. How to Initiate a Return

To start a return, you must first contact us via email. We cannot process returns without prior authorization.

• Contact Email: support@orlnk.com

• In the email, please include:

  1. Your Order Number.

  2. The Item(s) you wish to return.

  3. The Reason for Return (e.g., "Quality Issue" or "Did Not Like").

Once your return is authorized, we will provide you with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

3. Return Shipping Costs

The party responsible for the return shipping costs depends on the reason for the return:

Reason for Return	Shipping Cost Covered By	Condition
Buyer's Remorse	Customer (You)	The customer is responsible for all return shipping fees (e.g., you bought the wrong item, changed your mind, or did not like the product).
Product Quality Issue	orlnk (Us)	We will provide a prepaid shipping label for returns if the product is defective, damaged, or significantly different from the description.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (typically 5-10 business days, depending on your bank/payment provider).

• Original Shipping Costs: Please note that the original shipping costs (if any were paid) are non-refundable, except in cases of product quality issues.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

6. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right. In these cases (quality issues), we will cover the return shipping cost.